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Docket No:  AR 671 Docket Name:  REGARDING CUSTOMER PROTECTIONS Submit Public Comment
   
Rulemaking Regarding Customer Protections. There are not yet any documents associated with this docket. Please see AR 670 for temporary summer customer protection rules and docket UM 2211 for more general information.
Filing Date:  5/23/2025    Public Mtg: 10/14/2025   
Case Manager:  MICHELLE SCALA Phone:  503-689-2608
Email:   michelle.m.scala@puc.oregon.gov
Staff Contact:  KATE AYRES Phone:  503-510-9611
Email:   kate.ayres@puc.oregon.gov
Law Judge:  CHRISTOPHER ALLWEIN Phone:  971-375-5058
 
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ACTIONSSERVICE LISTSCHEDULE Public Comments
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Date: 10/31/2025 Action:  NOTICE  Searchable Doc  
  Description
PGE's Notice of Withdrawal Of Motion For Waiver Of Reporting Obligations, filed by Dan Polkow.  
Date: 10/30/2025 Action:  HEARING  Searchable Doc  
  Description
Notice of Proposed Rulemaking Hearing with Statement of Need and Fiscal Impact and Proposed Rules filed with Secretary of State on 10/30/25 and served electronically on 10/31/25 to AR 671 Service List, Adminrule Electric and Adminrule Gas Notification Lists, and to certain legislators per ORS 183.335. Note this rulemaking hearing is also a special public meeting with Commissioners attending. Comments due 12/5/2025, 3:00 p.m. Hearing scheduled 11/20/2025 1:00 PM - 3:00 PM Room: BY ZOOM (See the attached Notice of Proposed Rulemaking for the Zoom link. The link will also be published on the PUC's public meeting page on the PUC website.) Reporter: DIGITAL Law Judge: CHRISTOPHER ALLWEIN AND MICHAEL GRANT Note: To be added to the AR 671 Service List, please send an email to puc.hearings@puc.oregon.gov with your complete contact information and "AR 671 Service List" in the subject line.  
Date: 10/24/2025 Action:  MOTION  Searchable Doc  
  Description
PGE's Motion for Waiver of Weekly Reporting Obligations, filed by Dan Polkow.  
Date: 10/21/2025 Action:  SERVICE LIST CHANGE  Searchable Doc  
  Description
PGE's Request to Update Service List to remove Mary Widman; add Dan Polkow, Jason Salmi Klotz, and Jake Wise; and add pge.opuc.filings@pgn.com as an interested person; Filed by Megan Billinger. 
Date: 10/16/2025 Action:  SERVICE LIST CHANGE  Searchable Doc  
  Description
McDowell Rackner Gibson PC’s Request to Update Service List to remove Lisa F. Rackner; filed by Michael Highfill. 
Date: 10/16/2025 Action:  ORDER  Getdocs  
  Order No:   25-411 
  Description
Order No. 25-411, signed by Commissioners Letha Tawney, Les Perkins, and Karin Power; DISPOSITION: STAFF'S RECOMMENDATIONS ADOPTED IN PART. Copies served on 10/16/25.  
Date: 10/16/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: Staff Letter and Updated Division 21 Proposed Redline; filed by Michelle Scala. 
Date: 10/13/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: PacifiCorp's Comments on Staff's Draft Proposal; filed by Lee Elder. 
Date: 10/10/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Energy Justice Advocate Comments for AR 671/ UM 2211 - Rulemaking Regarding Customer Division 21 Protections; filed by Sarah Wochele, Siraat Younas, Christina Zamora, Silvia Tanner, Anahí Segovia Rodriguez, Alessandra de la Torre, Jamie Pang, Nikita Daryanani, and Lauren Kolojejchick-Kotch. 
Date: 10/10/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
INFORMAL PHASE: NW Natural Comments, filed by Natasha Siores. 
Date: 10/10/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
INFORMAL PHASE: Joint Oregon Environmental, Health, and Community-Based Organizations Comments for AR 671 - Rulemaking Regarding Customer Division 21 Protections 
Date: 10/8/2025 Action:  STAFF REPORT  Searchable Doc  
  Description
INFORMAL PHASE: Staff Report for the October 14, 2025 Public Meeting (Item No. RM1), by Michelle Scala and Kate Ayres.  
Date: 10/6/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
INFORMAL PHASE: Redline of Rules 
Date: 10/1/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: Staff's v6 Proposal; filed by Michelle Scala.  
Date: 9/30/2025 Action:  SERVICE LIST CHANGE  Searchable Doc  
  Description
Informal Phase: Pepple Moser, P.C.'s service list update regarding new law firm name and contact information for attorneys representing AWEC, removing Julitta Brannon, and adding Anna Congdon; filed by Sommer Moser. 
Date: 9/30/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: Staff's notes on September 29, 2025 Workshop #4; filed by Michelle Scala. 
Date: 9/29/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: Staff's slides for Workshop # 4; filed by Michelle Scala. 
Date: 9/26/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: Staff notes for AR 671 September 11 office hours; filed by Kate Ayres and Michelle Scala. 
Date: 9/23/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: PGE's Comments on Staff's v5 Proposal; filed by Jason Salmi Klotz. 
Date: 9/23/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Energy Justice Advocates' Comments on Staff's v5 Proposal; filed by Jamie Pang, Sherrie Villmark, Anahi Segovia Rodriguez, Alma Pinto, John Maddalena, Sarah Wochele, and Silvia Tanner. 
Date: 9/23/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Cascade Natural Gas Corporation's Comments on Staff's v5 Proposal; filed by Lori Blattner. 
Date: 9/23/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Joint Wildfire Advocates' Comments; filed by Sara Wallach, Alessandra de la Torre, Megan Fehrman, Alex Houston, Anahí Segovia Rodriguez, and Jennifer Hill-Hart. 
Date: 9/23/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Avista's Comments on Staff's v5 Proposal; filed by Jaime St. Peter. 
Date: 9/23/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Idaho Power's Comments on Staff's v5 Proposal; filed by Grant T. Anderson. 
Date: 9/23/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
INFORMAL PHASE: NW Natural's Comment, filed by Natasha Siores.  
Date: 9/12/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: August 22, 2025 Optional Office Hour, Staff Notes filed by Kate Ayres. 
Date: 9/12/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: August 20, 2025 workshop - Staff Notes filed by Kate Ayres. 
Date: 9/10/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase AR 671/UM 2211 Staff's Version 5 Proposal of Division 21 Rules, filed by Kate Ayres and Michelle Scala. 
Date: 9/4/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase Community Action Partnership of Oregon's Comments on Phase 3 Focus area 1(b): Permanent Rulemaking for Division 21 Customer Protections, filed by Lauren Kolojejchick-Kotch. 
Date: 8/28/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Avista's comments on Staff's v4 Draft Proposal and Associated Division 21 Rule Redlines filed by Jaime St. Peter. 
Date: 8/28/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: PGE's comments on Staff's Revised Version 4 Proposal, filed August 21, 2025, and subsequent workshops regarding customer protections; filed by Jason Salmi Klotz. 
Date: 8/28/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: PacifiCorp's comments to Division 21 Customer Protections; filed by Lee Elder. 
Date: 8/28/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: NW Natural's Comments on Draft Division 21 Rules and Fourth Draft of Proposed Rule Descriptions; filed by Natasha Siores. 
Date: 8/28/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Energy Justice Advocates' Phase 3 Focus Area 1(b): Permanent Rulemaking for Division 21 Customer Protections, Documented Community Member Concerns Illustrate Real-Time Need for Stronger Extreme Weather Disconnection Protections; filed by Sherrie Villmark, Jamie Pang, Alessandra de la Torre, Alma Pinto, Nikita Daryanani, and Sarah Wochele. 
Date: 8/28/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Energy Justice Advocates' Phase 3 Focus Area 1(b): Permanent Rulemaking for Division 21 Customer Protections, Energy Justice Advocates' Round 3 Comments in Response to Staff's V3 Proposal Draft and Staff's V4 Redline Proposal Draft; filed by Sherrie Villmark, Jamie Pang, Alessandra de la Torre, Alma Pinto, Nikita Daryanani, Anahi Segovia Rodriguez, Silvia Tanner, and Sarah Wochele. 
Date: 8/28/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Idaho Power's Comments, filed by Grant Anderson.  
Date: 8/28/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Cascade Natural Gas (CNGC) comments regarding the Oregon Public Utilities Commission's version 4 of edits to Division 21 Oregon Administrative Rules filed by Lori Blattner. 
Date: 8/21/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: Staff's v4 proposal of Division 21 Rules with Redline; filed by Kate Ayres. 
Date: 8/19/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: Staff's Updated Version 3 Proposal of Division 21 Rules  
Date: 8/14/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: Staff's Workshop #3 Announcement; filed by Kate Ayres. 
Date: 8/14/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Jackson County Fuel Committee's member comments; filed by Foster Gough. 
Date: 8/13/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Hilda Perez Delgado's Comments on Division 21 Permanent Rulemaking *These comments are in Spanish, translation services have been requested and these will be posted in english when it's available. 
Date: 8/13/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Perla Medina Alvarez Lucio's Comments. Previously docketed in spanish on 8.11.25.  
Date: 8/11/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Perla Medina Alvarez Lucio's Comments. *These comments are in Spanish, translation services have been requested and these will be posted in english when it's available. ** See 8/13/25 for translation. 
Date: 8/11/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Mauricio Lopez-Garcia's Comments for Division 21 Customer Protections V2. *These comments are in Spanish, translation services have been requested and these will be posted in english when it's available. 
Date: 8/11/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: CAPO's Round 2 Comments in Response to Staff's V2 Proposal Draft. Filed by Lauren Kolojejchick-Kotch.  
Date: 8/7/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Energy Justice Advocates' Round 2 Comments, filed by Anahi Segovia Rodriguez, John Maddalena, Christina Zamora, Jamie Pang, Silvia Tanner, Sarah Wochele, Siraat Younas, Alma Pinto, Nikita Daryanani, and Metzin Rodriguez. 
Date: 8/7/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: PacifiCorp's Comments, filed by Lee Elder.  
Date: 8/7/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: NW Natural's Comments, filed by Natasha Siores. 
Date: 8/7/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Cascade Natural Gas Corporation's Comments, filed by Lori Blattner.  
Date: 8/7/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: PGE's Comments on Staff's Updated Proposal, filed by Jason Salmi Klotz. 
Date: 8/7/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Idaho Power Company's Comments, filed by Grant Anderson. 
Date: 8/7/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Avista Utilities Comments Regarding Staff’s v2 Draft Proposal, filed by Jaime Majure. 
Date: 8/7/2025 Action:  NOTICE  Searchable Doc  
  Description
Informal Phase: Staffs Office Hour Detail and Workshop Notice Office Hours Detail Date: Monday, August 11, 2025 Time: 1:00 PM to 2:00 PM Via Teams Staff's Workshop Announcement Date: Tuesday, August 12, 2025 Time: 3:00 PM-400 PM Via Zoom 
Date: 8/6/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: Staff's Workshop #2, Staff notes, filed by Kate Ayres. 
Date: 7/17/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: Staff's Updated Proposal for Division 21 Customer Protections. 
Date: 7/11/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: PacifiCorp's Permanent Rule Comments, filed by Lee Elder. 
Date: 7/11/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: CAPO's comments on Phase 3 Focus area 1(b): Permanent Rulemaking for Division 21 Customer Protections. Filed by Lauren Kolojejchick-Kotch.  
Date: 7/11/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Energy Justice Advocates' Comments on Phase 3 Focus Area 1(b): Permanent Rulemaking for Division 21 Customer Protections, filed by Sherrie Villmark, Christina Zamora, Anahi Segovia Rodriguez, Nikita Daryanani, Alma Pinto, Silvia Tanner, and Lauren Kolojejchick-Kotch. 
Date: 7/11/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Joint Utilities' Comments, filed by Grant Anderson, Lee Elder, Dan Tillis, Shawn Bonfield, Jason Salmi Klots, and Natasha Siores.  
Date: 7/11/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Idaho Power Company's Comments on Phase 3 Rulemaking for Division 21 Customer Protections, filed by Grant Anderson. 
Date: 7/11/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: NW Natural's Comments on Proposed Rule Descriptions, filed by Natasha Siores. 
Date: 7/11/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Avista's Comments, filed by Jaime Majure.  
Date: 7/11/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: PGE's Comments, filed by Jason Salmi Klotz.  
Date: 7/11/2025 Action:  COMMENTS/RESPONSE  Searchable Doc  
  Description
Informal Phase: Cascade Comments on Division 21 Rulemaking, filed by Lori Blattner.  
Date: 7/3/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: Staff's Workshop Notes (June 25 and 30 workshops), filed by Kate Ayres.  
Date: 7/2/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: Workshop Announcement for July 24, 2025 at 1:00 pm - 3:00 pm Workshop #2, filed by Kate Ayres.  
Date: 7/1/2025 Action:  SERVICE LIST CHANGE  Searchable Doc  
  Description
Informal Phase: AWEC's Request to Update Service List, filed by Julitta Brannon. 
Date: 6/26/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: Workshop Announcement for June 30 2025 Workshop #1.5. 
Date: 6/24/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: Presentation for Staff's Permanent Rules June 25 2025 Workshop #1 
Date: 6/18/2025 Action:  OTHER FILING/PLEADING  Searchable Doc  
  Description
Informal Phase: Staff's Initial Division 21 Customer Protections Proposal 
Date: 6/16/2025 Action:  NOTICE  Searchable Doc  
  Description
Informal Phase: Description: Staff's Workshop Notice. Date: June 25, 2025 Time: 10:00 to 11:00 AM PST Location: Zoom Copies served to AdminRule Electric and AdminRule Gas Service Lists.  
Date: 5/23/2025 Action:  INITIAL (APPLICATION, COMPLAINT, PETITION)   
  Description
Rulemaking Regarding Customer Protections. There are not yet any documents associated with this docket. Please see AR 670 for temporary summer customer protection rules and docket UM 2211 for more general information.