| Docket Number | Docket Name | Company |
|---|---|---|
| UM 2206 | INVESTIGATION - PROVISION OF SERVICE IN JACKSONVILLE AND SURROUNDING AREAS | QWEST CORPORATION |
| Comment Number | Created Date | Email Received Date | Company Name | Comment Type | Source Type | First Name | Last Name | Nearest City | Comment | |
|---|---|---|---|---|---|---|---|---|---|---|
| UM 2206-1 | 1/29/2024 12:31:55 AM | 1/23/2024 6:59:56 PM | General Comment | mhts155@gmail.com | Please add this comment to the consolidated docket 1908/2206. My husband called the dedicated phone number after I noticed my landline, 541-899-9513, was out at approximately 2:30 pm today, 1/23/2024. I have had no power glitches or power outage. He reported that our line was down as well as 4 other lines for nearby neighbors.The representative, Perla, was very professional and willing to help. After giving all the pertinent information and answering Perla's questions it took another 25 minutes to have the system accept the information and provide the repair ticket # 0243600. It appeared that the system was not connecting properly and every few minutes she would try to enter the information again. The happened several times. Finally everything seemed to be accepted and I was given a ticket number and assured the problem would be rectified. Marion Hadden 4035 Little Applegate Rd Jacksonville. OR 97530 541 899 9513 | |||||
| UM 2206-2 | 1/29/2024 12:31:59 AM | 1/23/2024 1:33:00 PM | General Comment | n@noelruiz.com | Hello, I am emailing because we have a no dial tone today 1/23/2024 in our Century Link landline. I called Century link dedicated repair service number and received ticket # 0240872 Our landline # that has been out of service is: 541-899-3725 I did not receive a date for a technician visit but the support representative said most likely within 24-48 hours. Our address is: 2688 Little Applegate Rd., Jacksonville, OR 97530 Thank you! Noel |