Docket Number	Docket Name	Company
UM 1908	UNITED/QWEST/CENTURYLINK JOINT PETITION FOR PRICE PLAN AND PARTIAL WAIVER	CENTURYTEL OF OREGON INC

Comment Number	Created Date	Email Received Date	Company Name	Comment Type	Source Type	First Name	Last Name	Email	Nearest City	Comment
UM 1908-1	10/26/2023 1:39:33 PM		CENTURYLINK COMMUNICATIONS LLC	Oppose Docket	Web	Kathleen	Horner		JACKSONVILLE	Address: 4600 Little Applegate Rd, Jacksonville, OR We have had numerous phone outages over the last 2 plus years. These required that we get in the car and drive 10-15 minutes to a place with cell service. And then spend 30-45 minutes on the phone with someone, usually very hard to hear and understand, explaining the conditions and waiting for a repair ticket, usually scheduled for 3-5 days later. In EVERY case these were area-wide outages, but of course Lumen/Century Link would not permit us to report that and get someone out here quickly. There have been 3 life-threatening emergency situations on this road in the last 2 years; one occurred just 1 day after an outage had been corrected. During fire season this area is at very high risk. Since the PUC imposed serious conditions on Lumen/Century Link for their slipshod, who-cares-about-you-stupid-rubes-and-your-stupid-phones approach to what they call "service", things have definitely been better. Calling in a widespread outage is still a little problematic - you might be able to do it, or you might not - depends on the person taking the call - but it does seem as if repairs happen more rapidly. Without serious consequences Lumen/Century Link will have no reason to restore or improve service. The notion that the PUC would in effect remove the consequences imposed on this company for incredibly poor service is shocking and very saddening. If the PUC does that, THE PUC BECOMES AN ENABLER OF POOR, AND POTENTIALLY DANGEROUS "SERVICE". Thank you.
UM 1908-2	11/6/2023 4:00:30 PM		CENTURYLINK COMMUNICATIONS LLC	General Comment	Web	Barbara	Krack		JACKSONVILLE	Dear Oregon Public Utility Commission, As a telephone customer of CenturyLink, I strongly oppose removing consumer protections. I am submitting my comments for docket UM 1908. Please do not remove the order protecting landline customers most impacted by service issues. CenturyLink has not put a remedy in place to fix the pattern of service quality issues in Jacksonville and surrounding areas.
UM 1908-3	11/17/2023 12:31:49 AM	11/15/2023 2:47:08 PM		General Comment	Email			n@noelruiz.com		Hello, I am emailing because our phone line is still out with no dial tone. Century Link said our previous ticket #0501613 had repaired the issue on tuesday 11/14 but it was not repaired and we did not even receive any email updates on the day of so I don't think anyone even came out to fix it. I called Century link dedicated repair service number they opened a second ticket # 0007225 Our landline # that has been out of service since 11/10 is: 541-899-3725 They said technician would arrive tomorrow 11/16. Our address is: 2688 Little Applegate Rd., Jacksonville, OR 97530 Thank you! Noel
UM 1908-4	2/3/2025 2:58:24 PM		CENTURYLINK COMMUNICATIONS LLC	General Comment	Web	Priscilla	Weaver		JACKSONVILLE	Phones out since early morning, power on with flickers. This afternoon, power went out, also. Backup phone batteries apparently dead. More troubling is what happened when I called the "dedicated" line at about 2:00 or so. Instead of asking me for my zip code to be sure I am entitled to use the dedicated line -- the process initially set up and ordered to be continued -- I was told the telephone number on my account didn't match the phone I was calling from and I would have to dig out my last bill and find my account number. Well, duh! Of course I was not calling from the number on my account because that number is not working. I acknowledge that weather events complicate matters, but by golly those batteries are supposed to remain functional and that's not an act of anyone other than CenturyLink. And requiring us to dig out account statements rather than verifying that we are not playing a prank is unnecessary and of course is a disincentive to report at all. Nonsense!
UM 1908-5	2/3/2025 4:06:20 PM		CENTURYLINK COMMUNICATIONS LLC	General Comment	Web	Priscilla	Weaver		JACKSONVILLE	Update on outside outside jacksonville, 4:00 pm Monday Feb 3, 2025. Latest message from CenturyLInk says out outage should be resolved by 10:00PM on February 9, 2025 -- six days from now. Clearly, the prioritized reporting/repair Ordered by the PUC in this docket is being ignored by CenturyLink. Enforcement?
UM 1908-6	2/10/2025 7:23:43 PM		CENTURYLINK COMMUNICATIONS LLC	General Comment	Web	Bruce	Silverman		PORTLAND	I am commenting on a specific policy related to telephone utilities operating in Oregon. I have a one-party measured residence telephone line served by CenturyLink. When I began service, I was offered the option of "non-published non-listed", which I chose, and I have continued this status. CenturyLink bills me each month for this status, currently $3.65, or $43.80 per year. I understand that I am in a minority among CenturyLink's customers, so it is likely that the default in their software that is used when initiating customers, must be overridden. This takes time (probably a second or two) and the employee doing it must be paid for that time. I don't know the hourly pay rate for such an employee. I would be very surprised if any expense is incurred by the utility after that moment. Certainly no employee hand-calculates my bill each month. Yet the utility bills me as if they must spend money on this each month. I am not naive. I understand that PUC approved this as a recurring, rather than a one-time charge. I also understand that PUC is required by law to allow the utility to make a reasonable profit, within or in spite of regulations. But this monthly charge is intended to replace the income they believe they would have received if they were able to rent, lease, sell or otherwise distribute my name and number to other businesses, isn't it?. I acknowledge that such activities are acceptable in our system. What I question is the responsibility of PUC to "pre-reimburse" a utility for speculative income outside the actual provision telephone services. I don't know if there is a docket on this issue, and I am not going to search through decades of PUC files. But if this matter ever becomes an issue, I would suggest that PUC approve only one-time fees for one-time expenses on the part of utilities.
UM 1908-7	2/27/2025 8:05:38 PM		CENTURYLINK COMMUNICATIONS LLC	General Comment	Web	Pam	D'Allura		JACKSONVILLE	In September 2022, Century Link established a dedicated toll-free customer service line and higher priority service for our 97530 zip code area. There are special orders in place to be given a repair ticket within 48 hours. Right now, there is a phone outage in our area that started on the morning of February 25 and as of the evening of February 27 still has not been repaired. That is now past 48 hours. We live in a rural area outside of Jacksonville where there is no cell service. Without the Century Link landline, we must have power, internet, a smart phone and Wi-Fi calling in order to reach anyone in an emergency. In order to call Century Link, we must drive to town or use Wi-Fi calling. When we did call the special dedicated customer support line, we were transferred to the regular customer service line. Apparently the dedicated toll-free customer support line for our area is not functional. After explaining to the staff that we are in a high priority repair area, the original repair time was given as 10 pm the evening of the 25th. By the morning of the 26th, the repair schedule was changed to be completed by March 3. This is well past the 48 hour priority designation this area was supposed to receive. When Century Link was called again, the phone staff had no information about the outage or why the repair was delayed. They only knew the expected repair date. The same limited information was on the website. According to the staff, there will be no updates or information until the repair is completed. It is not acceptable that the staff failed to give us a repair time within 48 hours and that there is no information available about the outage. This confirms our belief that Century Link is not treating us as a high priority area.