Docket Number	Docket Name	Company
UM 1908	UNITED/QWEST/CENTURYLINK JOINT PETITION FOR PRICE PLAN AND PARTIAL WAIVER	CENTURYTEL OF OREGON INC

Comment Number	Created Date	Email Received Date	Company Name	Comment Type	Source Type	First Name	Last Name	Email	Nearest City	Comment
UM 1908-1	10/26/2023 1:39:33 PM		CENTURYLINK COMMUNICATIONS LLC	Oppose Docket	Web	Kathleen	Horner		JACKSONVILLE	Address: 4600 Little Applegate Rd, Jacksonville, OR We have had numerous phone outages over the last 2 plus years. These required that we get in the car and drive 10-15 minutes to a place with cell service. And then spend 30-45 minutes on the phone with someone, usually very hard to hear and understand, explaining the conditions and waiting for a repair ticket, usually scheduled for 3-5 days later. In EVERY case these were area-wide outages, but of course Lumen/Century Link would not permit us to report that and get someone out here quickly. There have been 3 life-threatening emergency situations on this road in the last 2 years; one occurred just 1 day after an outage had been corrected. During fire season this area is at very high risk. Since the PUC imposed serious conditions on Lumen/Century Link for their slipshod, who-cares-about-you-stupid-rubes-and-your-stupid-phones approach to what they call "service", things have definitely been better. Calling in a widespread outage is still a little problematic - you might be able to do it, or you might not - depends on the person taking the call - but it does seem as if repairs happen more rapidly. Without serious consequences Lumen/Century Link will have no reason to restore or improve service. The notion that the PUC would in effect remove the consequences imposed on this company for incredibly poor service is shocking and very saddening. If the PUC does that, THE PUC BECOMES AN ENABLER OF POOR, AND POTENTIALLY DANGEROUS "SERVICE". Thank you.
UM 1908-2	11/6/2023 4:00:30 PM		CENTURYLINK COMMUNICATIONS LLC	General Comment	Web	Barbara	Krack		JACKSONVILLE	Dear Oregon Public Utility Commission, As a telephone customer of CenturyLink, I strongly oppose removing consumer protections. I am submitting my comments for docket UM 1908. Please do not remove the order protecting landline customers most impacted by service issues. CenturyLink has not put a remedy in place to fix the pattern of service quality issues in Jacksonville and surrounding areas.
UM 1908-3	11/17/2023 12:31:49 AM	11/15/2023 2:47:08 PM		General Comment	Email			n@noelruiz.com		Hello, I am emailing because our phone line is still out with no dial tone. Century Link said our previous ticket #0501613 had repaired the issue on tuesday 11/14 but it was not repaired and we did not even receive any email updates on the day of so I don't think anyone even came out to fix it. I called Century link dedicated repair service number they opened a second ticket # 0007225 Our landline # that has been out of service since 11/10 is: 541-899-3725 They said technician would arrive tomorrow 11/16. Our address is: 2688 Little Applegate Rd., Jacksonville, OR 97530 Thank you! Noel