Consumer - Complaint Form

Consumer Information

Online Complaint Form

If you have not contacted your utility company with this complaint, please do that as a first step.

If you have already contacted your utility and are not satisfied with its response, please fill out this form and click the SUBMIT button at the bottom of the page. If you have entered all the data correctly you will be redirected to a confirmation page. If you are not redirected to the confirmation page, data that is missing or entered incorrectly will have a red error message next to it. Please correct any errors and click the SUBMIT button until you are directed to the confirmation page.

DISCONNECTIONS:

If you are currently without service or concerned your service may be disconnected, please call the Consumer Services Section at 503-378-6600 or toll free within Oregon 1-800-522-2404.

Account Information

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Name As It Appears on the Account

(Prefix)	(First)	(M.I.)	(* Last or Business Name)	(Suffix)
			Last or Business Name Missing

Account Number Missing

Service Address

(* Street)	(Apartment)	Street Missing
(* City)	(County)	City Missing
(* State)		State Missing
(* Zip Code)		Zip Code Missing

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Utility

(* Service)

(* Company Name)

(* Service Type)

Service Missing

Company Name Missing

Service Type Missing

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Involved Telephone Number

(If the complaint is concerning telephone service, please enter the telephone number involved. If your complaint involves additional phone numbers, include them in your complaint description below.)

(Format: 999-999-9999)

(ext.)

Involved Phone Not (999-999-9999)

Involved ext. invalid without Involved Phone

If choosing a Utility Service of Telephone please provide an Involved Telephone Number (Leave blank Otherwise)

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Person Making Complaint

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Note: Complaints must be submitted by the customer of record or a party authorized with the utility company to discuss the account.

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Your Name (if different from Account Owner)

(First)	(M.I.)	(Last or Business Name)

Relation to the Account Owner

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Mailing Address (if different from Service Address)

(Choose Type)
(Street)	(Apartment)	Mail: Street Missing
(City)	(County)	Mail: City Missing
(State)		Mail: State Missing
(Zip Code)		Mail: Zip Code Missing

Email Address (username@host.domain)

(Format: X@X.XYZ)

Email Not (X@X.XYZ)

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Home Phone		Work Phone

(Format: 999-999-9999)	(ext.)	(Format: 999-999-9999)	(ext.)
Home Phone not (999-999-9999)		Work Phone not (999-999-9999)
Home ext. invalid without Home Phone		Work ext. invalid without Work Phone
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Other Phone

(Format: 999-999-9999)	(ext.)	(Type)
Other Phone not (999-999-9999)		Other Phone Type or Other Phone Missing
Other ext. invalid without Other Phone

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Complaint

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Number of Characters: 0

(Limit to 45,000 Characters. Send additional information to PUC.Consumer@state.or.us)

(* Nature of the Complaint)

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* Have you contacted the utility company representative?

Yes

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If yes, the name of the representative you have contacted:


(Title)	(Name)

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The date you contacted your utility company:

(Format: mm/dd/yyyy)

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Number of Characters: 0

(Limit to 10,000 Characters. Send additional information to PUC.Consumer@state.or.us)

(Outcomes of your discussion with the company regarding your complaint)

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* What would you like PUC to do?

Provide me with information (describe below)

Record my complaint and initiate investigation

Other (describe below)

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Number of Characters: 0

(Limit to 5,000 Characters. Send additional information to PUC.Consumer@state.or.us)

(PUC Action Description)

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If your comments pertain to a specific docket, indicate the docket number here (if known):

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Contact Preference

* Your preferred method of contact by a PUC representative:

Phone/Fax

Mail (USPS)

Contact Preference: Email requires an Email Address

Contact Preference: Phone/Fax requires a Phone Number

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* = Required Field

SessionID: 1isrbjgreqmcxqryjv3qk01n

278b6ceb-413f-49cf-9e93-3cff0b7e605e

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By checking this box, I acknowledge and accept the Commission’s Privacy Statement and give my consent for the Commission or its representatives to look into my complaint, which may include providing my information to the subject utility.

Privacy Statement