Consumer Information
Online Complaint Form

If you have not contacted your utility company with this complaint, please do that as a first step.

If you have already contacted your utility and are not satisfied with its response, please fill out this form and click the SUBMIT button at the bottom of the page. If you have entered all the data correctly you will be redirected to a confirmation page. If you are not redirected to the confirmation page, data that is missing or entered incorrectly will have a red error message next to it. Please correct any errors and click the SUBMIT button until you are directed to the confirmation page.
If you are currently without service or concerned your service may be disconnected, please call the Consumer Services Section at 503-378-6600 or toll free within Oregon 1-800-522-2404.
Account Information
Name As It Appears on the Account
(Prefix) (First) (M.I.) (* Last or Business Name) (Suffix)


Service Address
     (* Street) (Apartment)    
(* City)   (County)   
(* State)  
(* Zip Code)

(* Service) (* Company Name) (* Service Type)
Involved Telephone Number
(If the complaint is concerning telephone service, please enter the telephone number involved. If your complaint involves additional phone numbers, include them in your complaint description below.)
(Format: 999-999-9999) (ext.)
Person Making Complaint
Note: Complaints must be submitted by the customer of record or a party authorized with the utility company to discuss the account.
Your Name (if different from Account Owner)
(First) (M.I.) (Last or Business Name)
Relation to the Account Owner
Mailing Address (if different from Service Address)
(Choose Type)  
     (Street) (Apartment)  
(City)   (County)   
(Zip Code)

Email Address (username@host.domain)
(Format: X@X.XYZ)
Home Phone Work Phone
(Format: 999-999-9999) (ext.) (Format: 999-999-9999) (ext.)
Other Phone
(Format: 999-999-9999) (ext.) (Type)
Number of Characters: 0 (Limit to 45,000 Characters. Send additional information to
(* Nature of the Complaint)
* Have you contacted the utility company representative?
If yes, the name of the representative you have contacted:
(Title) (Name)
The date you contacted your utility company:
(Format: mm/dd/yyyy)
Number of Characters: 0 (Limit to 10,000 Characters. Send additional information to
(Outcomes of your discussion with the company regarding your complaint)
* What would you like PUC to do?

Number of Characters: 0 (Limit to 5,000 Characters. Send additional information to
(PUC Action Description)
If your comments pertain to a specific docket, indicate the docket number here (if known):
Contact Preference
* Your preferred method of contact by a PUC representative:

* = Required Field
SessionID: gplqmjasfvmucpw4fkqizbic
By checking this box, I acknowledge and accept the Commission’s Privacy Statement and give my consent for the Commission or its representatives to look into my complaint, which may include providing my information to the subject utility.
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